Refund policy

Return & Refund Policy — Flexyard

Last updated: 26 July 2026

At Flexyard, we want you to love what you ordered. This policy explains when a return, replacement, or refund applies.

1. Eligibility for Return/Replacement

We accept returns or replacements in the following cases, verified on a case-by-case basis:

Quality issue with the product

Material issue (fabric, print, stitching, etc.)

Defect in the parcel (damaged, torn, or faulty item)

Any discrepancy from our side (wrong item sent, mismatch with your order, etc.)

In all the above cases, the item will be returned or replaced free of cost, depending on the specific case and product availability.

2. Size-Related Issues

If a size issue arises due to an error on the customer's side (e.g., wrong size selected at the time of order), a replacement can still be arranged. In this case, an upfront charge of ₹149 applies to cover the replacement shipping cost.

3. How to Request a Return/Replacement

To raise a request, please contact us within a days of delivery with your order number, photos/video of the product, and a description of the issue:

Email: flexyard.in@gmail.com

Phone/WhatsApp: +91 9523066728

Our team will review your request and confirm whether it qualifies for a return, replacement, or refund, along with the next steps.

4. Refunds

Once a return is approved and the item is received/inspected (where applicable), refunds will be processed to the original payment method or as store credit.

5. Non-Returnable Situations

Items damaged due to misuse after delivery

Requests raised after the return window has closed

Products without original tags/packaging (where applicable)

6. Contact Us

Flexyard

Chotka Manjha, Siwan

Email: flexyard.in@gmail.com

Phone: +91 9523066728

This policy may be updated from time to time. Please check this page periodically for changes.